Job Details - Content Management Lead

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498132 Community & Environment Full time, Permanent Customer Service

This role sits within Customer Service which is apart of our Customer Response Department made up of the Local Laws, Public Health and Customer Services streams. Customer Response provides front line service delivery and aims to provide a high standard of positive and proactive service experiences.

About our opportunity

We have an exciting opportunity for a passionate and experienced content manger to lead our newly formed Content Management Team. As the Content Management Lead you will be responsible for guiding the team and internal stakeholders to produce and maintain user-centric content across multiple digital platforms. This will involve management of the team’s day to day functions including but not limited to task delegation, making task-based decisions and monitoring team performance.

About the team

The Content Management Team is a newly formed team sitting within Councils Customer Service Unit to ensure digital content remains in touch with the needs and demands of Councils customers and internal stakeholders. The team works closely with business units across the organisation to deliver effective user-centric content focused on readability, accessibility and usability. Content designed by the team is led by user data and analytical insights to create optimal customer experiences.

About you

We’re looking for an experienced content manager versed in content function requirements, team management and a well-developed conceptual understanding of online written and visual communication.

Under pressure you will be able to manage conflicting priorities to meet deadlines, identify opportunities for task delegation and have confidence to effectively manage stakeholder expectations. You will have a strong understanding of digital analytics to guide your content-based decisions and support your approach to improve online user experiences.

Importantly, you will thrive in a team environment driven by high performance, continuous improvement and customer experience. Your team management experience will allow you to identify performance improvement initiatives, drive motivation and monitor KPI outcomes.

Successful applicants will have a thorough understanding of the following content management concepts:

  • website accessibility
  • readability
  • content/copy writing and editing
  • user experience (UX)
  • user interface (UI)
  • search engine optimisation (SEO)

If you are looking for a challenging but exciting and meaningful role, then be sure to apply for this opportunity today!

Role: Content Management Lead
:  1 x Permanent Full Time
Location: Caboolture
Award/Level:  Qld Local Government Industry Award (Stream A) - Level 5 of the Moreton Bay Regional Council EBA4 Certified Agreement
Remuneration: $84,340 + Super + Leave Loading + 9 day fortnight

Why join the MBRC Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 1900 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

  • Discounted Health Insurance.
  • Free flu vaccinations every year
  • Fitness Passport program offering discounted membership for you and your family to selected facilities.
  • We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training & Research Scheme (STARS).
  • Generous employer and employee super contribution scheme.
  • Salary packaging options on novated leases, superannuation payments, smartphones and devices.
  • We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our mates and construction program.
  • Flexibility at MBRC depends on the type of work you do but could include options such as work from home, part time, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role. 

  • A current resumé or curriculum vitæ
  • A covering letter or expression of interest (maximum 2 pages) which details your suitability for the role.

*Applications will close midnight, Wednesday 29 June 2022. 

Role Description

Click here for the copy of the Content Management Lead Position Description.   

Further Information

To obtain further details please contact our Recruitment Team at

For more information about Moreton Bay Regional Council and to stay across what’s happening in our region, follow us on Linked In - Moreton Bay Regional Council Linked In


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